Shipping & Returns

Delivery and delivery charges


Prices for goods and services stated on our website are exclusive of any applicable delivery charges.


We deliver to Australia only.


The cost of delivery is as stated on our website and a total delivery cost will be provided at checkout.


*Free postage/shipping for orders over $200 applies to products purchased through our online store only. 

Free postage/shipping does not apply to Seaperia Meal in 20 or 25kg bags, or pallet lots this will be calculated at checkout.

Orders generally leave within 1 working day of payment being received. We will do our best to ensure that orders are dispatched promptly after an order has been placed.


Online domestic orders are sent Australia Post from Atherton, Queensland.


Big Bag Order Form


We use a number of different couriers to ensure we find the lowest freight cost for you. We may contact you before invoicing to let you know of transport options and cost.

In most instances we will send an invoice within 24 (workday) hours of receiving your order form.

Big bags and pallets are shipped from our Melbourne warehouse. Barring extraordinary circumstances, orders are dispatched within 2 to 3 days after payment is received. While we strive to process your order as quickly as possible, please note that dispatch from a bulk warehouse does take slightly longer.


Responsibility for Orders - Big Bag Order Form

Insurance Coverage and Responsibility


All items are insured; however, please be aware that courier insurance does not cover all events.

Courier insurance generally covers items against loss or damage while in transit. It does not cover items after they are left (delivered).

Authority to Leave

By selecting "YES" at the "Authority to Leave" option:

• You assume full responsibility for your order once it leaves our warehouse.
• We are not liable for goods that are stolen or lost in transit or at the dlivery location.
• If your order is lost we will assist with the insurance claim process. Any reimbursement to you will be the exact amount refunded to us by the insurer, if any.

By selecting "NO" at the "Authority to Leave" option:

• We assume full responsibility for any missing orders.
• We will replace all items reported missing or damaged (or part thereof) while in transit.
• We will not replace items that have gone missing after being delivered.

Please read the next section.

Damaged or Lost Parcels

If your parcel is damaged or lost, please follow these steps:

1. Immediate Contact: orders@seaperia.com.au immediately upon discovering the issue.
2. Documentation: Include photos of the damage, ensuring the images show both the product and the consignment note.

What happens next.

Authority to Leave - "YES" Selected:

• We will lodge an insurance claim on your behalf.
• Any reimbursement received from the insurance claim will be refunded to you.
• Please note that this process can take 4 to 8 weeks.
• Insurance does not cover all events and some insurance claims may be unsuccessful.
  
  

Authority to Leave - "NO" selected:

• We will replace your damaged or lost items.
• You don't need to wait for an insurance claim.
• We will not replace any item where the courier has provided a POD (Proof of Delivery) to your address.
• Replacement items will be shipped 2-3 days after courier has advised us of no POD.
  

We will do our best to help you if your items are damaged or lost.
We cannot be responsible for orders once they leave our warehouse.
It is the customer's responsibility to ensure there is a safe, dry place for orders to be left on delivery.

Returns

If you have any issues with any Seaperia product please contact Seaweed Enterprises Australia on 0422332162 or liz@seaperia.com.au


No returns will be accepted without prior consultation. All claims must be lodged within 30 days of receiving product.


Seaweed Enterprises Australia Pty Ltd accepts no responsibility for any issues, damages, or losses arising from the misuse of our products. Detailed instructions on the proper use of each Seaperia product are provided on the label. It is the responsibility of the customer to follow these instructions carefully. For additional information or clarification, please contact Grahame or Liz directly. Failure to adhere to the provided instructions may result in improper use, for which Seaweed Enterprises Australia will not be held liable.